FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA*

Delivery Policy

 

DELIVERY OF YOUR NEW PRODUCT IS DONE WITH GREAT CARE AT THE NORTH FACE.

For your convenience, we ship using the Australia Post eParcel service anywhere within Australia. We make our best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process, however, delivery to Western Australia, Far-North Queensland, and Northern Territory may require additional 2-3 days additional delivery time. 

More importantly, we offer FREE standard delivery anywhere in Australia.

Don't worry if you're not home when the product/s are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.

The North Face is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.

Please note we cannot ship goods to an address outside of Australia. 

Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund.

 

CUT OFF DELIVERY DATES FOR CHRISTMAS

Last Order Date

Destination

Location

14th December

Wollongong

Sydney

13th December

 

NSW Regional

13th December

 

Brisbane

13th December

 

Canberra

13th December

 

Gold Coast

 

 

Melbourne

12th December

 

SA Metro

 

 

Vic Regional

 

 

QLD Central Coast

 

 

Sunshine Coast

 

 

Toowoomba

 

 

Townsville Metro

11th December

 

TAS Metro

 

 

Perth

 

 

SA Regional

10th December

 

North Queensland

 

 

Darwin

 

 

WA Regional (excluding Pilbara & Kimberly)

6th December

 

Pilbara

5th December

 

Alice Springs

 

 

Kimberly

30th November

 

QLD Regional

29th November

 

NT Regional

23rd November

 

TAS Regional

 

By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:

A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.