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Returns Policy

Return Policy

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.

 
ONLINE RETURNS

The North Face® offers you a Free 60-day Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition.

To process a return:

(a) Simply fill in the details on the Returns Form and your postage label will be emailed to you

(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packagin.

All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.

A full refund of the purchase price (minus any shipping charges) will be issued to the original credit card for all items confirmed returned in a re-saleable condition.

Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your return.

Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund.

Please feel free to contact us if you have any further questions regarding the return of your purchase.

Phone:  1800 863 665
Email:   online@thenorthface.com.au 

 

ONLINE EXCHANGES

The North Face is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest The North Face retail store.  We are unable to accept exchanges into Outlet stores.  Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

 

WARRANTY RETURNS

The North Face® is committed to providing you with quality products and stand by them with our The North Face® International Warranty. In the unlikely event that you believe your item to be faulty you should endeavour to return your item to the store at which you purchased it.

If you purchased the product from The North Face® directly, either via our The North Face® Online Store or via one of The North Face® stores in New Zealand or Australia, please contact the store directly or our online customer service team.

Phone:   1800 863 665
Email:    online@thenorthface.com.au

If the item was purchased from an authorised The North Face® retailer in Australia or New Zealand please contact this retailer with your proof of purchase and they will action the warranty/repair request on your behalf.

If it is not geographically possible to return through your place of purchase please contact us aftersales@truealliance.com.au and one of our friendly team will be more than happy to assist with your enquiry.

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