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Jackets

How do I wash my The North Face® jacket?
All The North Face® garments have cleaning instructions on a tag inside the garment. In most jackets, you will find the tag stitched in the seam at the waist.

Washing your GORE-TEX® or HyVent® jacket will not hurt it. In fact, regularly washing your jacket regularly will help keep harmful oils and acidic residue from deteriorating the waterproof membrane.

Be sure to zip all zippers, and close all Velcro® fasteners before you wash your jacket. For the best results, use a small amount of liquid detergent. Please do not use powder detergents, fabric softener or chlorine bleach

You can wash your jacket in a regular washing machine, in cold water, on a gentle cycle. Put it through the rinse cycle twice, to be sure the detergent residue washes out. You can dry your jacket in a low temperature dryer, and if necessary, use a cool iron. 

Do not use bleach or fabric softeners, dry clean, or store when wet. 

Take special care in washing goose-down insulated jackets. More details below. 

 
My GORE-TEX® jacket by The North Face® is leaking. What can I do?

GORE-TEX® garments are made of a nylon outer fabric that has been laminated to a GORE-TEX® membrane. This nylon outer fabric is treated at the mill with durable water repellent coating, called DWR. DWR is a substance like Tectron® or Scotchguard®, only it is much longer lasting. The GORE-TEX® membrane is what keeps raindrops out and allows body vapor to pass through. Once the DWR wears off, water will soak into the nylon layer of the jacket, but GORE-TEX® membrane will keep water from soaking all the way through to your skin.

Once water stops beading off the surface of a dry jacket the DWR coating will require restoring. This is undertaken by the application of an aftermarket spray or by using a solution that can be added to a normal wash cycle. This will restore this coating, enabling water to bead off the surface of the jacket and increase the time it takes for the fabric to wet out. 

In the event you find this process ineffective, please send your GORE-TEX® product in to us. We would be happy to inspect it for you.

 
My shell jacket will not stay dry anymore. What can I do about it?

All of The North Face® Outerwear shell fabrics are treated with a Durable Water Repellent finish (DWR). This finish helps the shell fabric resist wetting out by causing the water to bead-up so it easily falls off before being absorbed into the fabric. Additionally, some of our performance fabrics have a waterproof back finish (such as GORE-TEX® fabrics and HydroSeal®) that prevents penetration of the water through the fabric. As a garment is worn and used over time, accumulation of soils from external sources as well as from your own body can lessen the performance of these finishes. 

Frequent washing is highly recommended to keep the fabrics free of harmful contaminants that can erode the waterproof and breathable membranes. 

Once water stops beading off the surface of a dry jacket the DWR coating will require restoring. This is undertaken by the application of an aftermarket spray or by using a solution that can be added to a normal wash cycle. This will restore this coating, enabling water to bead off the surface of the jacket and increase the time it takes for the fabric to wet out.

In the event you find this process ineffective, please send your GORE-TEX® product in to us. We would be happy to inspect it for you.

 
Feathers seem to be leaking from my jacket. Is this normal?

In the case of products manufactured with goose down, it is natural for some of the down and feathers to escape through the fabric, particularly in the seams. The sharp quills of the feathers can poke tiny holes in the fabric and work their way through to the outside. It is normal for this to happen, particularly in newer products when the down has not had an opportunity to settle. There is no reason for alarm, and this phenomenon should not affect the insulating property of your product. To minimize the amount of down that escapes, simply pull the down back through from the underside of the fabric and then massage the fabric and down underneath. This will cause the “hole” or separation in the fabric fibers to close up. Under no circumstances is it recommended that you pull the exposed down out of the fabric as this will result in a larger hole being created and more down being able to escape. 

In rare cases, a material defect of manufacturing flaw may cause excessive down leakage in a product. If you find the above suggestion ineffective, we will be happy to inspect the item for you.  

 
How do I wash my down jacket?

Periodic cleaning of down jackets is essential to maintaining maximum loft and ensuring the long life of the product. It is important to use a specific down-wash detergent which minimises any residue left behind on the down once washed and enables loft to be maintained.

Drying a down jacket after cleaning can be an exhaustive process and down will not return to its original loft until the down is completely dry. It is recommended to expedite the drying process by placing the item with one or two tennis balls into a tumble dryer on low heat. The tennis balls will bounce around and agitate the down, breaking down clumps and allowing the dry air to penetrate more deeply. Continue drying until item has returned to its original loft.

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Tents

Can I get a replacement tent fly or pole set?

Replacement tent flies and pole sets are available for some models of The North Face® tents.  Please contact us with the model and year of your tent. This information is located on the tags that are sewn into the inside of your tent. Tent flies and poles are made to custom order and there is usually a 3-4 month lead time for delivery depending on factory capacity.

 
How do I clean and store my tent by The North Face®?

Proper cleaning and storage of your tent will help prolong its life. Before storing your tent, set it up and inspect it. Look for any damage, pulled seams, broken zippers, holes or mildew. The North Face tent warranty covers pulled seams and broken zippers.

Once you have inspected your tent, clean all dust and dirt marks with a sponge, mild soap, and tepid water. Rinse with a clean wet sponge. Allow the tent to dry thoroughly before dismantling it. Do not soak your tent, and never machine-wash it. Store the tent loosely, in a large cotton sack or in a cardboard box, in a cool, dry place. 

Be sure to wipe down your poles with a sponge or towel. Salt can corrode them, and dirt on poles stored with your tent can contribute to mildew growth. Be sure the shock cord in your poles is dry before storing.

 
My tent has is going sticky and has a musty, mildew odour. What can I do?

A sticky fly-sheet or floor and a musty odour and/or small cross-shaped spots on the tent fabric indicate mildew formation. Mildew requires a dark, warm, moist environment (with dirt as a nutrient) to grow and reproduce. The fungus actually penetrates the urethane coating of the tent fabric, and grows in between the tent fabric and the coating, eventually destroying the fabric. The damage is irreversible, but immediate action can retard further mildew growth and damage. 

Should mildew begin to form, set up the tent and clean it with a sponge and warm soapy water, then rinse with a clean sponge. Next, sponge-wipe the tent with a solution of 1/2 cup Isocol and 4-litres of hot water. Leave the solution on the fabric and allow it to dry. Then, mix 1 cup of salt and 1 cup of concentrated lemon juice with 4-litres of hot water. Rub the solution into the visible mildew and once again, allow it to dry.

This procedure will stop mildew growth and eliminate the odour, but it will not remove the stain. Any damage caused by mildew is not covered under warranty. These measures are offered to help you prolong the life of your tent once mildew has set in.

 
My tent fly is delaminating. What can I do?

Tent fly delamination can be caused by a number of things. UV damage, mildew, improper cleaning and storage, and normal wear and tear are common culprits. Tent fly delamination is generally not covered under warranty, and our Warranty Department does not have the facilities to re-laminate tent fabric. There are tent re-coating products available on the market, and we do sell replacement flies for some tent models.

 
How do you pitch my The North Face® tent?
(1) Select a site: Find a desirable site. Spread the tent canopy flat on a level site that is free of sharp objects and where rainwater will not pool under the tent. A ground cloth (such as a Footprint) is recommended to protect the floor. The North Face makes Footprints for all of our tents to serve as a fitted, lightweight ground cloth/tarp.
(2) Stake down the tent: To keep the tent from blowing away in a sudden gust of wind, it is advisable to stake down the entire tent and fly.
(3) Set up the tent: Push each pole into its sleeve until each pole tip can be held in place by the enclosed pole pocket at the end of the pole sleeve.
(4) Put on the flysheet: For protection from rain and other inclement weather, the flysheet must be used. Attach flysheet to pole ends/pockets.

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Sleeping Bags

What is the best way to store my The North Face® sleeping bag?

The following is a list of general care instructions to help maintain the quality of your North Face sleeping bag. Please refer to the care label attached to your sleeping bag for more specific instructions. 

(1) Store your bag in the provided large nylon/mesh bag (instead of  the smaller stuffsack or compression sack) which maintains the bag’s loft throughout its lifespan. Storing your sleeping bag in a small sack constricts the insulation which can be harmful over an extended amount of time, resulting in the insulation being unable to regain its original loft.
(2 When not using your sleeping bag, store it in a cool, dry place.
(3) It is imperative to completely dry the sleeping bag before storage. If the bag is stored when wet or damp, you run the risk of mildew growth. The most efficient way to do this is to air-dry the bag outside, avoiding direct exposure to the sun. When drying, alternately turn the bag inside out. This allows for the insulation to dry more rapidly through the lining materials as well as helping to freshen the sleeping bag.
 
Feathers seem to be leaking from my down sleeping bag. Is this normal?

In the case of products manufactured with goose down, it is natural for some of the down and feathers to escape through the fabric, particularly in the seams. The sharp quills of the feathers can poke tiny holes in the fabric and work their way through to the outside. It is normal for this to happen, particularly in newer products when the down has not had an opportunity to settle. There is no reason for alarm, and this phenomenon should not affect the insulating property of your product. To minimize the amount of down that escapes, simply pull the down back through from the underside of the fabric and then massage the fabric and down underneath. This will cause the “hole” or separation in the fabric fibers to close up. Under no circumstances is it recommended that you pull the exposed down out of the fabric as this will result in a larger hole being created and more down being able to escape. 

In rare cases, a material defect of manufacturing flaw may cause excessive down leakage in a product. If you find the above suggestion ineffective, we will be happy to inspect the item for you.

 
How do I wash my down sleeping bag?

Periodic cleaning of down jackets is essential to maintaining maximum loft and ensuring the long life of the product. It is important to use a specific down-wash detergent which minimises any residue left behind on the down once washed and enables loft to be maintained.

Drying a down jacket after cleaning can be an exhaustive process and down will not return to its original loft until the down is completely dry. It is recommended to expedite the drying process by placing the item with one or two tennis balls into a tumble dryer on low heat. The tennis balls will bounce around and agitate the down, breaking down clumps and allowing the dry air to penetrate more deeply. Continue drying until item has returned to its original loft.

 
How do I wash my synthetic sleeping bag?

We recommend that you use a commercial sized, front loading washing machine to wash your synthetic sleeping bag. Wash in warm water with a mild powder detergent. Rinse several times to remove all the dirty, soapy water. An extra spin cycle will also remove excess water. Line dry, or tumble dry on very low, or no heat. Check the bag frequently to be sure the fabric is not getting too hot. Be sure your bag is completely dry before storing.

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Footwear

How do I extend the life of my footwear by The North Face®?

Here are a few tips to help you to care for your boots or trail running shoes.

(1) Use a silicon-based weatherproofing agent to protect your leather footwear against the elements. There are several different products on the market, but our footwear designers recommend Nikwax Waterproofing Systems, the industry standard for treatment to leather boots. 
(2) Make sure to clean your shoes after use, as mud and dirt getting into the fabric can cause fiber decay. It is a common error to machine wash trail running shoes. Instead, use hot water, a rag and a cleansing agent to clean the footwear. To dry, stuff shoes and air-dry for best results.
(3) Store footwear in a cool, dry place to ensure they last as long as you do on that long run or hike.

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Zippers

How do I keep my zippers running freely?

It is imperative that zippers be kept clean of contaminants such as salt which can corrode and prevent zips from operating at their optimum. Sticky zips can accelerate failure caused by the exertion of excess force needed to move the zip.

Clean zips with warm soapy water and ensure detergent is properly rinsed and removed. A small amount of lubricant can also be used to ensure that zips glide freely.

 
My zipper is broken. What should I do?

If you are having problems with the zipper on your product by The North Face, please send it in, so that we assess it under warranty.

 
My right-hand zip North Face® sleeping bag is not compatible with my left-hand zip bag. What can be done so they will zip together?

All left-hand zip North Face® sleeping bags should be zipper compatible with all right-hand zip North Face bags although due to manufacturing design changes over the years, this may not be true for older bags.

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