FREE SHIPPING
Within Australia

FAQs

FAQs

How Do I Use My E-Gift Card?

Using The North Face E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.

 

  •         Upon receiving The North Face E-Gift Card via email you will be presented with an E-gift card number that can be redeemed online.
  •         If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount the remaining value must be paid by card in order to complete the order.
  •         Gift Cards take up to 4 hours to be delivered to your preferred email address.
  •         Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.
  • For full details please see our E-Gift Card Terms and Conditions page
 
When will I receive my order?

The North Face will make best efforts to dispatch all orders within 2 business days from the order confirmation. Shipping time varies depending on location.

How long will my order take to ship?

Australia Post is our chosen logistics partner providing a reliable, trackable nationwide service. We will make best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process, with extended delivery time for further regional areas (WA, Far North QLD & NT).

For more information please visit Australia Post.

 
Can I return my order and what is your policy?

Yes, The North Face® offers you a 60-day Free Return Policy within Australia on goods that have been purchased online (via this website) that are unused and in a saleable condition.

Please visit our Online Return Policy for more information.

 
CAN I ADD, CHANGE OR DELETE AN ITEM IN MY ORDER AFTER ITS COMPLETED?

Unfortunatelty, once your order is placed, it is too late to change or delete it. If you would like to change your order after it has been recieved, we offer free returns, within the terms of our Return Policy.

 
Can I cancel my order?

This will depend on whether we have processed and/or dispatched your order. If you want to cancel your order please call or email our online team as soon as possible by phone or email.

Phone:       1800 863 665
Email:        online@thenorthface.com.au

 
How will I know when my order is shipped?

Our warehouse will send you an automated email once your order is dispatched with your tracking number included.

 
How can I track my order?

Australia Post is our chosen logistics partner providing a reliable, trackable nationwide service. For shipment tracking visit Australia Post

 
Can I opt to have my item shipped Express?

No. We use the standard Australia Post service. Australia Post estimated delivery times range from 5-10 days with extended delivery time for further regional areas (WA, Far North QLD & NT). 

For more information please visit  Australia Post

 
Do you ship overseas?

We only ship to Australia from thenorthface.com.au and to New Zealand from thenorthface.co.nz.

 
Can I return my order to a The North Face® Store?

Yes, you can return or exchange an order at any of The North Face® flagship stores provided you have proof of purchase. See our Contact Us page for store locations.

Simply call or email our online team as soon as you can by phone or email. Simply call or email our online team as soon as you can by phone or email. Simply call or email our online team as soon as you can by phone or email.
 

The item I received does not match the order, what do I do?

Simply call or email our online team as soon as you can by phone or email.

Phone:       1800 863 665
Email:        online@thenorthface.com.au

 
What happens if I cannot locate my proof of purchase for a return?

Simply call or email our online team as soon as you can by phone or email.

Phone:       1800 863 665
Email:        online@thenorthface.com.au

Do I need a receipt for a faulty The North Face item?

Yes for all warranty claims, proof of purchase is required. Contact our online team as soon as you can by phone or email.

Phone:       1800 863 665
Email:        online@thenorthface.com.au

 
The item I received is damaged, what do I do?

Simply call or email our online team as soon as you can by phone or email.

Phone:   1800 863 665
Email:   online@thenorthface.com.au

 

Afterpay

Afterpay is now available online. You can now receive The North Face purchases now and pay for them over 4 equal fortnightly payments.

  1. Simply add your items to your online shopping bag
  2. Select Afterpay as your payment method at checkout
  3. From here, follow the prompts to create an Afterpay account to pay the first of our four instalments up front.

For more information, visit the Afterpay website