If you are a registered user, please go to My Orders to submit a return
Before returning any items, please make sure you have read our return policy. Complete this form if you wish to return some or all of the items from this order.
The North Face is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest The North Face concept retail store. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.
For faulty assessment requests outside of our regular return policy time frame, please contact customer service on firstname.lastname@example.org
Please contact enquiries if you are having difficulty submitting the return request.