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WANT TO CONTACT THE NORTH FACE®?

If you have a question or you would like to give us your feedback, feel free to contact us by email, phone, or mail. Here you will find out how to get in touch with us whatever the reason. We welcome your feedback and are happy to field any questions about our products or company you may have.

If you're looking for a retailer near you, please visit our Store Locator.

Also check out our Frequently Asked Questions (FAQs) - you may be able to get the answers to your questions right now.

Thanks for taking the time to contact us.

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General Customer Service

The North Face
Locked Bag 17
Alexandria NSW 1435


Phone:   1800 863 665
Email:    online@thenorthface.com.au

Monday to Friday:   9am - 5pm
Saturday-Sunday:   Closed

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WARRANTIES & REPAIRS (AFTER SALES CUSTOMER SERVICE)

If you purchased the product from The North Face® directly, either via our The North Face® Online Store or via one of The North Face® stores in Australia or New Zealand, please contact the store directly or our online customer service team.

Phone:   1800 863 665
Email:    online@thenorthface.com.au

If the item was purchased from an authorised The North Face® retailer in Australia or New Zealand please contact this retailer with your proof of purchase and they will action the warranty/repair request on your behalf.

In the event this is not geographically possible please contact us aftersales@truealliance.com.au and one of our friendly team will be more than happy to assist with your enquiry.

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RETAIL STORE CONTACT INFORMATION

The North Face® Store - Sydney
Shop 1, 130 Pitt St
Sydney NSW 2000 Australia

Phone:  02 9233 7252
Email:   Sydney@thenorthface.com.au

 

The North Face® Store - Bondi Junction
Shop 5025 - Westfield Bondi Junction
500 Oxford St
Bondi Junction NSW 2022 Australia

Phone:  02 9387 3195
Email:    Bondi@thenorthface.com.au

 

The North Face® Store - Chadstone
Shop 326, Chadstone SC
1341 Dandenong Rd
Chadstone, VIC 3148 Australia

Phone:  03 9568 1699
Email:   Chadstone@thenorthface.com.au

 

The North Face® Store - Melbourne
Galleria Shopping Plaza
385 Bourke St
Melbourne VIC 3000 Australia

Phone:  03 9642 1555
Email:   Melbourne@thenorthface.com.au

 

The North Face® Store - Chatswood
Westfield Shopping Centre
Shop 541A / 1 Anderson Street
Chatswood NSW 2067 Australia 

Phone:  02 9411 5194
Email:    Chatswood@thenorthface.com.au 

The North Face® Store - Auckland
Retail Unit 4, 80 Queen St
Deloitte Centre
Auckland City New Zealand

Phone:  +64 9 368 7218
Email:    Auckland@thenorthface.co.nz

 

The North Face® Store - Queenstown
36/38 Shotover St
Queenstown New Zealand

Phone:  +64 3442 9446
Email:    Queenstown@thenorthface.co.nz

 

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CORPORATE SALES ENQUIRIES

The North Face (True Alliance)
19 O'Riordian Street
Alexandria NSW 2015

Phone:   02 8306 3300
Email:    tnf@thenorthface.com.au

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SPONSORSHIP ENQUIRIES

For sponsorship requests please direct your correspondence by surface mail or email to the following addresses. For email enquiries please use 'SPONSORSHIP REQUEST' in the subject field of your email.

The North Face (True Alliance)
19 O'Riordian Street
Alexandria NSW 2015

Email:     tnfsponsorship@truealliance.com.au

 

True Alliance is the sole distributor of The North Face in Australia and New Zealand. The North Face is a subsidiary of VF Corporation. For more information about VF Corporation visit: vfc.com

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